Thumbdrive FAQ & Troubleshooting

1.What is a ThumbDrive?
Ans: ThumbDrive is a mobile storage device with a self-contained USB interface.
       Light weight and compact, ThumbDrive is ideal for mobile users. Despite its
       miniature size and light weight, once ThumbDrive is plugged into a USB port
       of a PC, it would act like any other mass storage device. With its solid state 
       construction, Thumbdrive is able to withstand vibration. In addition, it can also
       operate under extremes of humidity, magnetic fields and extreme temperatures.

2. Which O.S. can the ThumbDrive operate on?
Ans: At the moment, ThumbDrive can operate in Windows 98 and Windows 98
       SE (second edition). However, when new drivers are released for other OS, it 
       should be made available on our website http://www.thumbdrive.com.

3. What happen if I want to read my ThumbDrive on another PC and the driver
     is not with me?
Ans:The driver can be downloaded from the website http://www.thumbdrive.com.

4. Can virus infiltrate the ThumbDrive?
Ans: Yes, ThumbDrive has been designed to become a mass storage device. Therefore,
       it will behave like one. However, you may use most of the anti-virus software 
       available to scan/protect or remove any virus from the device.

5. I have experienced difficulties using some USB peripherals on my PC system, 
    would I find similar problem with the ThumbDrive?
Ans: Although we have done intensive testing on the ThumbDrive on many PC platforms 
       and software settings, we cannot be sure that it works on every PC out in the 
       market.Users have to check with the system manufacturer or distributor on how 
       stable their USB host is and their compatibility.

6. If I have more than one ThumbDrive, do I need to repeat the setup of
     the devices?
Ans: No, one time setup is sufficient.

7. What are the applications for the ThumbDrive
Ans: There are countless applications for the ThumbDrive.
       Some ways include:

• Transfering of files greater then 1.44MB in size between PCs that are not on a
   network.
• Used to replace the floppy drive on a notebook thus significantly reducing its 
  weight.
• In enviromental conditions that cause unreliable operation of floppies and other 
  removable media, the thumbdrive offers a fast, small, reliable alternative.
• Professionals who perform work at both office and home, find that the ThumbDrive 
  eliminates slow, unreliable, and fustrating e-mailling of large files.

8. Can I protect my files from accidental deletion?
Ans: Yes, ThumbDrive has a write protection switch at one end. When switch is in 
       the "open" position, data can be read and written to the ThumbDrive. When
       switch is "closed", data can be read from the ThumbDrive, but not written into it.

9. How long can the data be stored on a ThumbDrive?
Ans: Data can be stored in the ThumbDrive for approximately ten years.

10. Can the ThumbDrive be used as a bootdisk?
Ans: No, currently theThumbDrive can not be used as a boot disk on a PC because it
       requires a PC motherboard with a BIOS ROM that supports USB.

11. What is the function of the LED?
Ans: When the ThumbDrive is inserted into the USB port and the LED lights up, this means 
       that the computer has detected the ThumbDrive device. The LED would flicker thus 
       indicating file transfer. DO NOT REMOVE THE ThumbDrive at such a time as this may 
       cause loss of data or damage TO THE FAT table. However if the unit is not functional,
       the user can reformat the ThumbDrive without causing any damage to the hardware.

12. Can a ThumbDrive be shared over a LAN?
Ans: Yes, the ThumbDrive can be shared over a LAN.

13. What should I do if I do not see the removable disk in Windows Explorer after 
       I have inserted the ThumbDrive?
Ans: Refresh the screen by right clicking on the "My Computer" icon and selecting the 
       "Refresh" menu item (or by pressing the F5 key).

14. What should I do if the ThumbDrive comes in contact with water?
Ans: The ThumbDrive should be thoroughly dried before attempting to use it. Water may 
       otherwise cause a short circuit when inserted into the USB port thus causing damage 
       to the internal circuitry of the Thumbdrive.

15. What is included in the ThumbDrive package?
Ans: The package includes a ThumbDrive, a protective cap for its USB connector, a user 
       manual, an installation floppy disk, label, and a warranty card.

16. What is the difference between the ThumbDrive and a USB hard drive?
Ans: A USB hard disk is much heavier and more bulky. Furthermore, it is more delicate due
       to its internal mechanical and electronic devices. On the other hand, the small, 
       light-weight, and rugged nature of the ThumbDrive makes it simply ideal for 
       mobile use.

17. What is the ThumbDrive warranty period?
Ans: It has a one year warranty period from date of purchase.

18. How do I have the ThumbDrive repaired or exchanged during the warranty
       period?
Ans: PLEASE CONTACT OUR TECHNICAL SUPPORT by emailing info@sparrowIT.com or by 
       calling (65)546-6088. You must obtain a RMA (return material authorisation) number 
       and instructions before returning any defective ThumbDrives.

19. How do I obtain technical support?
Ans: PLEASE CONTACT OUR TECHNICAL SUPPORT by emailing info@sparrowIT.com or by 
       calling (65)546-6088.

20. If my question is not included in this FAQ, what should I do?
Ans: Please send your questions to info@sparrowIT.com. We will reply as soon as 
       possible and incorporate your questions into this FAQ if your question is commonly
       asked.